Posts in the Category: Best Practices


IT project management: 4 stages you must explore before integrating new technology into your business

posted on August 10th 2017 in Best Practices & Business performance with 0 Comments

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Project management is a large and fascinating field. It supports the growth of countless enterprises globally. But there’s a scarier side to it; the side that most businesses would rather not talk about: the losses of failed IT project management endeavours. According to the Project Management Institute, the average large IT project runs 45% over budget, 7% over time, and delivers 56% less value than expected.

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10 Facts about mobile wallet technology that you should know

posted on July 20th 2017 in Best Practices with 0 Comments

mobile wallet technology

A lot has been written about the state of mobile wallet technology in South Africa. Some say it’s fallen flat and others say it’s not viable. As a company that spends every waking moment thinking about mobile wallets, payments and how to create more delightful customer experiences for our users, we realise that there is more that we can share on the state of mobile payment technology than anyone else.

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Consumer rewards programs: The three critical desires you must appeal to

posted on June 27th 2017 in Best Practices & Customer loyalty programs with 346 Comments


Consumer rewards programs are sometimes viewed as useless in the face of strong competition. Tight margins and high operating costs make finding worthwhile offers a real challenge for businesses. At least, that’s what some people think. However, in a paper by Marcel Corstjens and Rajiv Lal, they come to the conclusion that even low-margin retailers can create consumer rewards programs that strengthen their brands and create real profit growth.

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Business Vision: How to supercharge yours for a more profitable business

Business vision

Is it possible that your business vision can influence your business’ profitability?

In February of 1996, the Journal of Applied Psychology published the Longitudinal Study of the Relationship between Vision and Vision Communication to Venture Growth in Entrepreneurial Firms. The study was conducted by J. Robert Baum and Edwin A. Locke. Baum and Locke are both professors at the University of Maryland’s Robert H. Smith School of Business. Together they designed the study to explore if there is any relationship between having a clear business vision, communicating it with your staff, and the impact of both on the profitability of business.

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How to improve customer service levels using culture, education and processes

Featured image March 14

Good customer service is the lifeblood of any organisation. Yes, sales solve a lot of problems, but if you don’t treat your customers well after the sale is done, you’re likely to not have them for much longer. It’s fitting then that we explore how to improve customer service levels within your business.

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3 Customer loyalty program musts to drive participation

posted on March 7th 2017 in Best Practices & Customer loyalty programs with 344 Comments


Customer loyalty programs are often challenging to create. There’s the picking of rewards, the marketing ideas and then the rollout and administration process. But if you’re like us, and you’ve realised that there something wrong with the sequence mentioned above, then you’re likely looking for a simple but effective way to build your program and make it a successful one.

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