Posts in the Category: Best Practices


How analytics, employee engagement and training can help you hit your sales target this year

Featured Image

We’re well into 2017. As a sales manager, the challenge of achieving your sales goal this year is a very real part of your everyday life. While there’s a long list of things that you can do to ensure that you’ll hit your sales target, we’ve come up with ideas for three areas you can focus on to turn your sales team into a stronger, more effective machine.

Read Article

9 things to get right before launching your next employee incentive program

incentive program

Looking to launch an employee incentive program? Not sure where to start? Employee incentive programs, like any business endeavor, require planning and timely execution. But coming to grips with how to plan a successful incentive program can quickly become overwhelming.

Read Article

3 call center best practices to help you drive consistent performance

posted on February 9th 2017 in Best Practices & Call Centre & Productivity with 600 Comments

Call Center Best Practices

Call center best practices are the glue that makes achieving organisational goals every year feel more tangible. Yes, key performance indicators are useful and help ensure daily operational benchmarks are achieved, but without a set of strong best practices, your operation is likely to start splitting at the seams.

Read Article