This section sets out how TuYu uses and protects any information provided by You when registering for and making use of the TuYu mobile application.

1.1  TuYu is committed to ensuring that Your privacy is protected. All information requested will be used within the terms of this Agreement

1.2  TuYu may collect the following information:
1.2.1  Name and surname
1.2.2  contact information including cellular number and email address
1.2.3  geographic information using GPS functionality
1.2.4  transactional history including products purchased, date of purchase, place of purchase and any other related information

1.3  TuYu uses the information gathered to understand Your needs and to provide a better service, and in particular for the following reasons:
1.3.1  Internal record keeping;
1.3.2  Transaction verification and authentication;
1.3.3  Fraud detection and risk management;
1.3.4  Improving our internal operations and efficiencies;
1.3.5  We may use the information to improve our products and services;
1.3.6  We may periodically send promotional emails about new products, special offers or other information which we think You may find interesting using the email address which you have provided;
1.3.7  Targeted marketing of goods and services;
1.3.8  Targeted marketing of goods and services on behalf of third-party companies, when we believe that these offers may be of interest to You;
1.3.9  Provision of analytical ratings about your transactional patterns and behaviours to third-party companies;
1.3.10  Customer care data and information, including call centre reports and sales assistance information;
1.3.11  From time to time, we may also use your information to contact you for market research purposes. We may contact You by email or phone.
1.3.12  We may use the information to customise the TuYu mobile application according to Your interests.

1.4  TuYu may elect to share Your personal information with:
1.4.1 service providers under contract who help with parts of our business operations;
1.4.2 Parties where we are required to do so by law;
1.4.3 Other third parties, provided we have received your explicit consent.

1.5  Security
We are committed to ensuring that Your information is secure. In order to prevent unauthorised access or disclosure TuYu have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

1.6  Non-personal information
Notwithstanding anything contained in this Agreement regarding your information, the following information is not regarded as personal information for purposes of this Agreement:
1.6.1  Information which cannot be linked back to You;
1.6.2  Non-personal statistical information i.e. information which has been aggregated and cannot be linked back to You;
1.6.3  Information which you have provided voluntarily in a public environment.

1.7  Your consent
You acknowledge that You accept this section, and specifically allows for the collection, storage, processing and disclosure of personal information as described in this section. Should You terminate use of the TuYu mobile application, consent is still given to our retention of the information we have already collected for record-keeping purposes only.

1.8  Other important information
1.8.1  Your TuYu mobile application PIN/Login is strictly confidential. This information may not be shared and TuYu should immediately be contacted if the PIN/Login is compromised.
1.8.2  In cases of theft or fraud, You should contact TuYu ( and lodge a case with the South African Police Services.
1.8.3  TuYu shall not be liable for any fraudulent activity initiated through the downloaded copy of the TuYu mobile application.
1.8.4  Neither TuYu nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this page. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.